Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in original sealed packaging. Opened pet supplements and chews are not eligible for return unless the item arrived damaged, defective, or incorrect. You'll also need receipt or proof of purchase.

If your order arrives damaged, defective, leaking, opened, or otherwise compromised, please contact us as soon as possible. We may request photos of the shipping package, product, and damaged as received. Please take photos before discarding the packaging and, when possible, before opening the product packaging. Video may also be provided but is not required. 

To start a return, please contact us at 317pethealth@gmail.com. If your return is approved, we will provide return instructions and the appropriate return address. Items sent back without first requesting a return will not be accepted. 



You can always contact us for any return question at 317pethealth@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For health and safety reasons, opened or used pet supplements and chews cannot be returned. We also cannot accept returns on products that have been tampered with, are missing their original seal or packaging, or were purchased as final sales items. This does not apply to products that arrive damaged, defective, incorrect, or otherwise compromised. Please contact us at 317pethealth@gmail.com if you have questions about whether your item is eligible for return. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 317pethealth@gmail.com.